Custom Orders
Custom Work Policy
At Atelier Dre, each custom order is crafted with the same attention to detail, high-quality materials, and artisanal care as our standard collections. Custom work allows you to create a personalized piece that reflects your style, needs, and vision.
Ordering and Design:
- All custom requests should be submitted via our contact form at the bottom of this page with detailed specifications, including dimensions, wood preferences, and design ideas.
(The more information provided, the more accurately we can assess your request.)
- We will review your request and confirm feasibility, materials, and pricing before beginning production.
- Once the details are defined, we will confirm the final design, materials, estimated timeline, and pricing. Production begins only after written approval of these details and payment of the deposit.
- When your custom piece is completed, you will be notified prior to shipment.
Deposits & Payment Terms
All custom orders require a minimum 50% deposit at the time of order confirmation.
This deposit secures materials, design time, and production scheduling.
50% For standard custom orders: such as sports team logos, geometrical or abstract designs, or non-personalized graphic elements.
85% For personalized custom orders: including family names, initials, dates, personal messages, or client-specific logos.
Deposits become non-refundable once production has begun.
If a cancellation is requested before production has started, a 6% cancellation fee will apply to cover administrative and payment processing costs.
The remaining balance is due prior to shipment.
Image Rights & Use
By submitting images for your custom order, you confirm that you own the rights or have permission to use them. These images will be used exclusively to create your personalized piece. Clients agree to indemnify Atelier Dre against any claims arising from third-party copyright infringement.